As we approach another exciting football season, I am reminded of one of the most prolific leaders of our time. Green Bay Packers football coach Vince Lombardi continuously preached the message of focusing on the basics. He would constantly drill these ideas and practices into the mindset of his players. He often said that success is found through the mastery of basic skills.
There were likely times that his players and coaches grew tired of his message, yet it was difficult to argue with the stunning results he achieved. Lombardi was a legitimate winner, a champion, possibly even
a hero. What are these football basics he espoused that consistently led his team to victory? He demanded mastery of the following:
1. Kicking
2. Throwing
3. Catching
4. Tackling
5. Blocking
How do these athletic skills and the Lombardi method translate into successful sales techniques?
1. Kicking = Asking Relevant Questions
To initiate conversation and to get our customer talking, we must ask relevant, effective, thought-provoking questions. We must learn to probe for key details that will furnish the details we need to provide the best solutions possible. Our questions convey empathy and confirmation that we truly understand their needs.
2. Throwing = Sales Presentation
Our effective sales presentation, regardless of whether it is on-on-one or to a group, is critical to our overall sales success. Our prospects and customers must be clear on what we are offering them. We must
convey both expertise and confidence in that we have the solutions for their concerns.
3. Catching = Listening Skills
Many salespeople make the mistake of talking too much. We tend to plan our next statement while our customer is speaking. We must learn to be quiet and listen effectively so as to thoroughly understand the
needs of our customers and the issues that are important to them. They must know with certainly that we understand their needs and are customizing our solutions approach just for them.
4. Tackling = Learning
We must be constantly expanding our comfort zone, learning new skills and enhancing our personal development. We must also keep in front of the learning curve regarding the technology and product
developments in our field. In these ways, we bring maximum value to our customers.
5. Blocking = Focus
Salespeople need to block out distractions and keep a laser-like focus on the task at hand. One of the most productive things we can do is to complete current tasks before moving on to new ones. Do not
allow interruptions and distractions to cause you to deviate from your sales plan and goals.
This is indeed a back-to-basics approach, just like Vince Lombardi would teach. You simply cannot lose when you strategically shed the complexities of a situation and concentrate on the basics. Selling is
often most rewarding at every level when kept plain and simple. Now go out to your marketplace and make Vince proud!
“If you can accept losing, you can’t win.” – Vince Lombardi
By: Daniel Sitter
Posts Tagged ‘Salespeople’
Basic Sales Techniques
April 14th, 2010
To be successful in selling requires you to learn and use basic sales techniques. Products don’t sell themselves, salespeople do. These sales techniques don’t come via your DNA, they come from continuous learning and years of experience.
But if you learn the right skills and techniques and take the time to practice them regularly, you can sell anything.
Selling, like art, is all about perception. When you show the value of your product you won’t have to defend its price. Don’t start selling until you have uncovered a problem that your product can offer a solution for.
Here are some basic sales techniques you can use to sell just about everything. These techniques, however, require you to be passionate about the products you’re selling.
Buyers buy products not because they are excited, they buy products because the sales person is excited.
No sales technique will work if you are not committed to the products you’re selling. Your sales prospects and customers can tell when you are not genuinely enthusiastic about the products you’re selling.
Bottom line – if you can’t get excited and passionate about your products, please don’t expect your customers to get excited – it just won’t happen.
Another basic sales technique you should adopt is to always use the words “You” and “Your” when discussing your products. You can’t use these words too often.
Doing this ties your products to your customers, so that they can picture themselves owning your products. If you use words like “I” or “he/she” you don’t create the same effect.
In a sense you’re transferring ownership when you say “You” and “Your” when you’re talking to sales prospects and customers about your products.
Another good basic sales technique is to let the sales prospect handle the product. For example, if you’re selling computers, invite your prospect to use the computer so you can demonstrate the key features and benefits.
If you’re selling cars, ask your sales prospect to take it for a test drive.
If you’re selling Cessna Citation Jets, invite your sales prospect to sit up front with the pilot for a test flight.
Another fundamental sales technique is to ask really good open-ended sales questions to uncover problems that your products can solve. This is what selling is all about. It’s not about selling, it’s about helping someone to make the right buying decisions.
Selling isn’t about convincing and persuading – it’s about understanding what your sales prospect needs and wants and helping him to get it. And for Pete’s sake don’t talk too much. The more you talk during a sales call the more you run the risk of sounding “Pathetic.”
Another sales technique involves being well informed about your customers, your competition and even your own company and the products you sell.
Now, how in the world can you do this without committing to a 24/7 work schedule? Google makes this real easy for you. Go here to check this invaluable sales tool out for yourself. http://www.google.com/alerts
When you get to this page enter the names of your biggest sales prospects, customers, and competitors. Anytime anything at all is written about them – you’ll get an e-mail with a link to the article.
It’s simply a great way to become well informed on the things that matter most to you.
Finally, always have a positive attitude. Remove the words “Can’t” and “Impossible” from your dictionary. And if you don’t own a dictionary go buy one fast. The ultimate resource for salespeople is words. How can you not own a dictionary?
Not all of your customers are going to buy your products. That’s life. But every sales prospect has the potential to become a future customer – so be careful not to burn any bridges with a poor attitude.
Remember – in sales you get what you expect so always expect the best outcomes on all sales calls.
By: Jim Meisenheimer
Turning Sales Slumps into Sales Jumps
April 12th, 2010Even a small sales slump can bump some salespeople into a sales reluctance spiral. A whopping 34.7% of survey respondents admit to either taking days to get over a lost sale or they just give up and surrender only to get deeper into a sales slump black hole.
Have you ever had this happen to you? Think back. Have you ever lost a sale and not known how to quickly bounce back?
In 30 years of selling, I’ve lost many sales. On the other hand, I’ve helped people to buy more often! No matter what I sell, I have a 70% to 85% conversion rate. This means I convert prospects into customers 8 out of 10 times. It may be possible to have 100% conversion rate, but I’ve not met a person who can back up that kind of claim.
Some of us can brush off a lost sale and just bounce right back by morning or late mid-day. Either we really do have that smile on our face or we are faking it until it gets there.
We might even be curious or so bold as to ask the lost customer, “What could I have done to earn your business?” That turns the initial disappointment into a learning situation and a valuable lesson.
But what do you do if you aren’t that resilient? Here are seven top ideas to jump you right back on track:
1. Talk with friends in your network who know about selling. They are usually empathetic and more than willing to let you know how they get up and going again.
2. Take time to admit your defeat. Admit to yourself how awful it feels to lose. Get it out in the open, take a deep breath, and then start to gravitate toward more empowering thoughts and actions.
3. If you find yourself distracted with negative self-talk, take notes. Here is a Law of Attraction action adapted to get you going: Get out a sheet of paper. Draw a line down the middle. On the left side write out all the negative comments you are saying to yourself, and on the right side, write out the total opposite positive statements that you can believe. Then keep reading the more positive side to yourself. Bust that limiting self-talk. There are dozens of releasing techniques like this.
4. Telephone some of your best clients. You know the ones. They have been buying from you often, regularly, and always are happy to hear from you. This can be a quick feeling booster.
5. Read or listen to something inspiring or motivational. One of my favorite books is The Power of Full Engagement: Managing Energy, Not Time, Is the Key to High Performance and Personal Renewal. Jim Loehr and Tony Schwartz are the authors. I can always find an idea in there to get me back on track.
6. Read articles, sales materials and in general improve your product knowledge. This can make an otherwise unproductive time useful while you are still down.
7. Try a coach for a short term. Coaches who are properly trained can easily help people out of these situations. One of my sales coaching clients was stuck at a certain level. We worked to put a paper system into place that would help to more easily follow-up with prospects sooner than later. After just six months, their sales soared and they received national recognition for the first time ever.
Take actions that get you to move forward with a more uplifting feeling. If you get out right away with feelings of frustration or discouragement, it can backfire and pull you down further. The idea is to first do for yourself something that gets you back into a confident and optimistic demeanor. Then get out and get more business!
By: Patricia Weber
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Tags: Black Hole Bust Conversion Rate Deep Breath Empowering Thoughts Initial Disappointment Law Of Attraction Lost Mid Day Negative Comments Prospects Reluctance Salespeople Slump Slumps Smile Spiral Survey Respondents Track 1